Frequently Asked Questions
Leasing Questions
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Our apartment homes are priced individually based on the amenities and features.
Application fees are $40 per person 18 and older occupying the apartment. You may pay these online by credit card or ACH. All application fees are nonrefundable.
Applications may be found under the floor plans tab of our property website.
Water, Sewer, and Trash are billed monthly depending on usage along with your rent, and are due on the first. Electricity is provided by The City of Alexandria and it is the residents responsibility to set up an account with the provider for services and billing.
Security deposits will vary from $300 to one months rent depending on qualifying criteria.
Rent is always due on or before the first of the month. A $50 late fee is assessed on the 3rd of every month and an additional $100 fee will be due if rent has not been paid by the 10th of the month (including weekends and holidays).
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
Up to 2 pets are allowed. Each pet living in the apartment will require a one-time, nonrefundable pet fee and monthly pet rent per pet. Breed restrictions apply. View ourPet Policy pageto learn more. Please contact the office for additional details.
Resident Questions
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 2 days, they will need to fill out an application to be added to your lease agreement.
Yes, Suddenlink and AT&T are our community cable and Internet providers. Our apartments are cable ready.
Renter's insurance is required at our community. We recommend E-Premium Renters Insurance.
Fire codes prevent us from allowing any open flame grills in units (including patios and balconies). However, our clubhouse amenity space features a community barbeque grill that we encourage residents to enjoy.
If you are locked out during business hours, you can come to the office to be let back in your apartment.
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Didn't find an answer?
Our team is always ready to answer your questions.